Vol 5, Issue 10, 2015

A case study on the impact of organizational citizenship behaviour on total quality management in an Indian public sector electrical manufacturing subsidiary
Author(s): Mohammed Faizal, Asish O. Mathew and James M. J. 
Keywords: Organizational citizenship behaviour, total quality management, structural equation modeling
Received: 8 August 2015 | Published: 7 November 2015
Article Type: Research Article | Page: 215-226 | Citation:  1
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Evaluation of the banking system on the basis of expectations and actual experiences of the customers: A comparison of Islamic and conventional banks in Punjab, Pakistan
Author(s): Raja Irfan Sabir, Bilawal Azeem and Farooq Nawaz
Keywords: Islamic banks, conventional banks, customer satisfaction, customer expectation, customer actual experience
Received: 15 August 2015 | Published: 17 November 2015
Article Type: Research Article | Page: 227-239 | Citation:  0
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