Online ISSN: 2224-4425
Print ISSN: 2306-983X
Print ISSN: 2306-983X
Vol 11, Issue 1, 2021 |
Author(s): Winslet Ting Yan Chan, Chi Hong Leung
Keywords: Chatbots, Artificial intelligence, Customer expectation , Customer experience, Customer satisfaction, Customer perception, Perceived usefulness, Perceived ease of use, Perceived helpfulness.
Received: 14 January 2021 | Published: 19 March 2021
Article Type: Research Article | Page: 1-10 | Citation: 0
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